JOSHY PYROTECHNICS PRIVATE LIMITED believes in helping its customers as far as possible, and
has therefore a liberal cancellation policy. Under this policy:
-
Cancellations will be considered only if the request is made immediately after placing the
order.
However, the cancellation request may not be entertained if the orders have been
communicated to the
vendors/merchants and they have initiated the process of shipping them.
-
JOSHY PYROTECHNICS PRIVATE LIMITED does not accept cancellation requests for perishable
items like flowers, eatables etc. However, refund/replacement can be made if the customer
establishes
that the quality of product delivered is not good.
-
In case of receipt of damaged or defective items please report the same to our Customer
Service team.
The request will, however, be entertained once the merchant has checked and determined the
same at his
own end. This should be reported within 7 Days days of receipt of the products. In case you
feel that the
product received is not as shown on the site or as per your expectations, you must bring it
to the notice of
our customer service within 7 Days days of receiving the product. The Customer Service Team
after
looking into your complaint will take an appropriate decision.
-
In case of complaints regarding products that come with a warranty from manufacturers,
please refer
the issue to them. In case of any Refunds approved by the JOSHY PYROTECHNICS PRIVATE
LIMITED, it’ll take 3-5 Days days for the refund to be processed to the end customer.
